Knowledge sharing in change management : a case study in the French railways companyReport as inadecuate




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1 DSI - Département Systèmes d-Information 2 TEM Research 3 LSH - Département Langues et Sciences Humaines 4 R&D - SNCF - Département recherche et développements

Abstract : This paper describes a project to represent and share tacit change management knowledge. Based on an ontology, this project enables French Railways Company SNCF-s project managers to share their know-how through an IT device called -knowledge server-. This paper contains two kinds of contributions. The first contribution is the ontology itself. The second contribution is methodological. By describing the ontology-s design process, based on a study of project managers- practices, the paper indicates how to build an ontology that refers to tacit knowledge, to human professional know-how.

Keywords : Knowledge management Tacit knowledge sharing Change management Conceptual graphs Ontology





Author: Anne Remillieux - Claire Petitmengin - Jean-Louis Ermine - Christian Blatter -

Source: https://hal.archives-ouvertes.fr/



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