An Institutional Perspective on the Challenges of Information Systems Innovation in Public OrganisationsReport as inadecuate




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1 School of Technology

Abstract : Public organisations are normally overwhelmed with socio-technical challenges of Information Systems IS innovation at both organisational and institutional levels. However, most studies of these challenges adopt an organisational perspective, leaving the institutional perspective largely unanalysed. In this paper, the IS innovation challenges faced by a British local authority are analysed to explain the institutional roles of public bureaucracy and information technology IT. The analysis reveals the tensions between the low-entrepreneurial ethos of public organisations and the efficiency principle of IT. The paper argues that the primary principle of IS innovation should be institutional adjustments of public bureaucracy and information technology. Suggestions on how both institutions can be adjusted are provided.

Keywords : Information systems innovation public organisations public bureaucracy information management e-government





Author: Gamel O. Wiredu -

Source: https://hal.archives-ouvertes.fr/



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