The Perception of Physician Empathy by Patients with Inflammatory Bowel DiseaseReport as inadecuate




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Background and Aims

This study focused on the difference between perceived and desired physician empathy pPE and dPE in the eye of patients with inflammatory bowel disease IBD. It was investigated if a discrepancy ΔPE correlates with trust and satisfaction of patients. At the same time the aim was to gain detailed information about the subjective burden of disease and the resources of IBD patients, in order to better understand them.

Methods

A modified version of the German Version of the Consultation and Relational Empathy CARE measure was completed as a paper-and-pencil questionnaire by IBD patients attending our facility n = 32 and as an online survey by IBD patients at other locations throughout Germany n = 89. Patients were in average 36.3±12 years old.

Results

The mean SD rating of pPE was 3.93 0.96 on a scale of 1 to 5 -poor- to -excellent-; however, the mean SD dPE was 4.38 0.48 on the same scale. ΔPE correlated with perceived empathy and with patients’ satisfaction with treatment and trust in their health care providers. Patients reported quite a high subjective burden mean SD: 2.93 .63 and named family, friends, and support groups as resources.

Conclusions

Rather than assessing patient satisfaction with treatment and trust in their physician only with perceived PE, we suggest ΔPE as a useful additional parameter.



Author: Costanza Chiapponi , Maxie Witt, Gabriele E. Dlugosch, Veit Gülberg, Matthias Siebeck

Source: http://plos.srce.hr/



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