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Technical gazette, Vol.24 No.3 June 2017. -

Development of technology and new media affects the newspaper industry so that it results in decline of newspaper publication circulation. Suitable methods and tools to improve quality management system have been looked for to ensure sustainability and reduce the costs in newspaper production. Well-known systems of quality management such as ISO 9001, TQM, Lean manufacturing and QFD methods – Quality Function Deployment, are ubiquitous in production systems around the world. Each production system, including the system of newspaper production must meet the customer’s requirements and all other value chain participants by recognizing the newspaper product properties. Although the QFD method is mainly used for developing a new product, this paper explores the possibility of its implementation in the newspaper production. It affects the improvement of the production process by acting preventively to detect compatibility. By examining the effects of certain tools in certain segments of the newspaper production system and their adaptation, a new method was developed - modified QFD, tested in the newspaper printing houses the research was conducted in. The method can be implemented in the newspaper production systems and thus make production processes more efficient and ensure sustainable business.

QFD method, newspaper product characteristics, evaluation of the newspaper production quality system



Author: Diana Milčić - ; University of Zagreb, Faculty of Graphic Arts, Getaldićeva 2, 10000 Zagreb, Croatia Jakov Borković - ; Alter

Source: http://hrcak.srce.hr/



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