A Study of the Intervening Effect of Political Stability on the Relationship between Performance Contracting and Measurement, and Public Service Delivery in KenyaReport as inadecuate




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Theperformance of public agencies is influenced and affected by many factors, bothinternal and external. The internal factors are in many cases controllable,while external factors tend to fall outside the control of public sectormanagers. Moreover, the effect may serve to ameliorate performance or interveneto weaken performance and thereby adversely affect delivery of services. Thispaper explored the intervening effect of political stability, an externalfactor, on the relationship between performance contracting and measurement,and public service delivery expressed as customer satisfaction in Kenya. Thestudy was based on the results of measurement and evaluation of the performanceof 470 public agencies that operated under performance contracts between 2004and 2011. Using regression analysis, it was found initially that on its own,political stability had no significant relationship with or influence oncustomer satisfaction. It however had an effect on the relationship betweenperformance contracting, measurement and public service delivery, where a unitchange in political stability contributed negatively to customersatisfaction by a factor of 0.257, though not statistically significant.Correlation analysis established further that social chaos and turmoil, whichresult in political instability, negatively impact the attractiveness of a countryin the global arena.

KEYWORDS

Performance Contracting, Performance Measurement, Performance Improvement, Political Stability, Service Delivery, Customer Satisfaction

Cite this paper

Ndubai, R. , Mbeche, I. and Pokhariyal, G. 2017 A Study of the Intervening Effect of Political Stability on the Relationship between Performance Contracting and Measurement, and Public Service Delivery in Kenya. Open Access Library Journal, 4, 1-14. doi: 10.4236-oalib.1103402.





Author: Richard E. Ndubai1, Isaac M. Mbeche2, Ganesh P. Pokhariyal2

Source: http://www.scirp.org/



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