Analysis on the Mindbugs in Information Technology Service Management Project ImplementationReport as inadecuate




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J.N.Warfield identified and classified the mindbugs cognitive barriers, and put forward the process-based work program of complexity, and argued that the complexity could be managed through design. The eleven kinds of common mindbugs are figured out among the twenty five kinds of mindbugs with questionnaire. The relationship between the six root risk factors of implementation of the information technology service management ITSM project and these common mindbugs are also identified. It is found that the influence of mindbugs of habit is most serious in the ITSM project because the implementation of ITSM project would change the original work habits and methods of people. Finally, some recommendations are put forward to mitigate the root risk factors.

KEYWORDS

Complexity, Mindbugs, Root Risk Factors, Information Technology Infrastructure Library ITIL, Information Technology Service Management ITSM, Project Management

Cite this paper

J. Wan and D. Wan -Analysis on the Mindbugs in Information Technology Service Management Project Implementation,- Technology and Investment, Vol. 2 No. 3, 2011, pp. 184-192. doi: 10.4236-ti.2011.23019.





Author: Jiangping Wan, Dan Wan

Source: http://www.scirp.org/



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