Targets, drivers and metrics in software process improvement: Results of a survey in a multinational organizationReport as inadecuate




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Software Quality Journal

, Volume 15, Issue 2, pp 135–153

First Online: 24 January 2007

Abstract

This paper reports on a survey amongst software groups in a multinational organization. The survey was initiated by the Software Process Improvement SPI Steering Committee of Philips, a committee that monitors the status and quality of software process improvement in the global organization. The paper presents and discusses improvement targets, improvement drivers, and metrics, and the degree to that they are being recognized in the software groups. The improvement targets ‘increase predictability’ and ‘reduce defects’ are being recognized as specifically important, joined for Capability Maturity Model CMM level three groups by ‘increase productivity’ and ‘reduce lead time’. The set of improvement drivers that was used in the survey appears to be valid. Three improvement drivers that were rated highest were: ‘commitment of engineering management’, ‘commitment of development staff, and ‘sense of urgency’. Finally, it could be seen that metrics activity, both in size and in quality, increases significantly for CMM level three groups. However, no consensus regarding what metrics should be used can be seen.

KeywordsSurvey amongst software groups Improvement targets Improvement drivers Usage of metrics Software process improvement  Download fulltext PDF



Author: Jos J. M. Trienekens - Rob J. Kusters - Michiel J. I. M. van Genuchten - Hans Aerts

Source: https://link.springer.com/







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