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Anne-Laure Mention ; Petro Poutanen ;Investigaciones Europeas de Dirección y Economía de la Empresa 2015, 21 2

Author: Susanne Durst

Source: http://www.redalyc.org/articulo.oa?id=274146981003


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Investigaciones Europeas de Dirección y Economía de la Empresa ISSN: 1135-2523 iedee@aedem-virtual.com Academia Europea de Dirección y Economía de la Empresa España Durst, Susanne; Mention, Anne-Laure; Poutanen, Petro Service innovation and its impact: What do we know about? Investigaciones Europeas de Dirección y Economía de la Empresa, vol.
21, núm.
2, 2015, pp.
65-72 Academia Europea de Dirección y Economía de la Empresa Vigo, España Available in: http:--www.redalyc.org-articulo.oa?id=274146981003 How to cite Complete issue More information about this article Journals homepage in redalyc.org Scientific Information System Network of Scientific Journals from Latin America, the Caribbean, Spain and Portugal Non-profit academic project, developed under the open access initiative Document downloaded from http:--www.elsevier.es, day 22-04-2015.
This copy is for personal use.
Any transmission of this document by any media or format is strictly prohibited. Investigaciones Europeas de Dirección y Economía de la Empresa 21 (2015) 65–72 www.elsevier.es-iedee Service innovation and its impact: What do we know about? Susanne Durst a,∗ , Anne-Laure Mention b , Petro Poutanen c a School of Business, University of Skövde, Box 408, SE-541 28 Skövde, Sweden Innovation Economics & Service Valuation, Head of Unit, INNOFinance Program Manager, Centre de Recherche Public Henri Tudor, 29, Avenue John F.
Kennedy, L-1855 Luxembourg – Kirchberg, Luxembourg c Department of Communication, University of Helsinki, PO Box 54 (Unioninkatu 37), FI-00014 Helsinki, Finland b a r t i c l e i n f o Article history: Received 14 October 2013 Accepted 21 July 2014 Available online 13 December 2014 JEL classification: M10 O30 O39 Keywords: Service innovation Innovation management Impact Measurement Literature review a b s t r a c t Despite the growing body of literature concentrating on service innovation, empirical research focusing on measuring its impact, mainly at...





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