Towards Improving e-Government Services Using Social Media-Based Citizens Profile InvestigationReport as inadecuate

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1 LARODEC - Laboratoire de Recherche Opérationnelle de Décision et de Contrôle de Processus 2 IRIT - Institut de recherche en informatique de Toulouse 3 LINA - Laboratoire d-Informatique de Nantes Atlantique 4 UNS - Université Nice Sophia Antipolis

Abstract : Governments are making considerable efforts in order to enhance citizens- participation in their decision-making and policy processes. In order to understand the citizens- needs, the decision makers need to know more about citizens- behaviors, preferences and ability to use e-government online services. Recently, social media represents a strategic opportunity that can help governments to become more transparent by providing citizens with better services and enhancing information-s access in a way that makes them more involved. In this paper, we propose a new conceptual framework that investigates users and communities- profiles based on social media. The aim of this paper is to explore the social citizens- profiles in order to improve and adapt public services, decision making, information sharing, transparency and collaboration enhancing

.to the individual-s current and relevant needs.

Keywords : Personalization e-Government Open Data Recommendation Information systems Social Media Big Data User Profile

Author: Ameni Kacem - Rami Belkaroui - Dhouha Jemal - Haithem Ghorbel - Rim Faiz - Ines Abid -



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