Contextual online help design: Questioning research practiceReport as inadecuate

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1 MERLIN - Methods for interactive software ergonomics INRIA Lorraine, INRIA Rocquencourt

Abstract : A research methodology is presented that combines empirical observation and experimental assessment with a view to gaining knowledge on human cognitive strategies during face-to-face interaction and evaluating the elicited strategies in the context of human-computer interaction.
How this approach can be implemented effectively is illustrated by a brief summary of its application to the design and ergonomic evaluation of a simulated contextual online help system implementing human experts- help strategies.
|| Une méthode de recherche combinant observation et expérimentation évaluation est présentée.
Elle permet d-acquérir des connaissances sur les stratégies cognitives humaines utilisées dans des situations de communication face à face, d-appliquer les conna

Mots-clés : aide en ligne contextuelle knowledge and cognitive skill elicitation context-sensitive online help experimental approach in cognitive ergonomics méthode expérimentale en ergonomie cognitive acquisition d-expertises

Author: Antonio Capobianco -



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