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Reference: Coulter, Angela, Locock, Louise, Ziebland, Sue et al., (2014). Collecting data on patient experience is not enough: they must be used to improve care. BMJ (Clinical research ed.), 348 (mar26 1), g2225.Citable link to this page:

 

Collecting data on patient experience is not enough: they must be used to improve care

Abstract: The NHS has been collecting data on patients’ experience of care for over 10 years but few providersare systematically using the information to improve services. Angela Coulter and colleagues arguethat a national institute of “user” experience should be set up to draw the data together, determinehow to interpret the results, and put them into practice.

Peer Review status:Peer reviewedPublication status:PublishedVersion:Publisher's versionNotes:Copyright © BMJ Publishing Group Ltd 2014. BMJ 2014;348:g2225 doi: 10.1136/bmj.g2225.

Bibliographic Details

Publisher: BMJ Publishing Group

Publisher Website: http://www.bmj.com/

Publisher: BMJ Publishing Group

Journal: BMJ (Clinical research ed.)see more from them

Publication Website: http://bmj.com/

Issue Date: 2014

pages:g2225Identifiers

Urn: uuid:1b95fc9b-10dd-4180-b5f5-082d7748d101

Source identifier: 458838

Eissn: 1756-1833

Doi: https://doi.org/10.1136/bmj.g2225

Issn: 0959-8138 Item Description

Type: Journal article;

Language: eng

Version: Publisher's versionKeywords: humans data collection communication patient satisfaction patient admission health care surveys health services needs and demand quality improvement state medicine Great Britain Tiny URL: pubs:458838

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Author: Coulter, Angela - institutionUniversity of Oxford Oxford, MSD, Population Health - - - Locock, Louise - institutionUniversity of

Source: https://ora.ox.ac.uk/objects/uuid:1b95fc9b-10dd-4180-b5f5-082d7748d101



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