Managing Illinois Libraries: Providing Services Customers Value.Report as inadecuate




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Public libraries are an important asset in virtually any size community, but especially in small towns where many social institutions are in decline or have left. Libraries increase the quality of life, help attract new residents, and support the quality of life that is essential to attracting businesses. Results from surveys of library users, administrators, rural public, and mayors confirm the fact that public library services are held in high esteem by users and rural residents alike. Growth in Internet use, computer training, and similar services are well-received by residents. Shifts in library services reported by library administrators closely mirror the preferences reported by users. Increased services are pressuring library budgets, and it is clear from responses that libraries will need additional funds to provide more services in the future. Library administrators reported that they expect increases in bequests and other financial support and feel that public support, overall, will continue to grow. This report presents results of a study of rural public libraries in central Illinois in 1999, including: attitudes toward library services in rural areas; Alliance Library System library users; library administrators; perceptions of mayors; looking to the future--making the transition; taking public library service into the future--transition expectations, opportunities, and obstacles; and designing library destiny--declining, digital, or demand-driven. Contains 52 references. (Author/MES)

Descriptors: Attitudes, City Officials, Futures (of Society), Library Administrators, Library Development, Library Services, Public Libraries, Questionnaires, Rural Areas, Surveys, Tables (Data), Use Studies, User Satisfaction (Information), Users (Information)

Web site: http://www.IIRA.org/pubs.









Author: Walzer, Norman; Stott, Karen; Sutton, Lori

Source: https://eric.ed.gov/?q=a&ft=on&ff1=dtySince_1992&pg=11577&id=ED445686



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