User Evaluation of Student and Auxiliary Services, Spring 2001.Report as inadecuate




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Since 1986, Johnson County Community College (JCCC) (Kansas) has conducted user evaluations of student/auxiliary services every other year. This document presents the results for the spring 2001 survey. In total, 585 surveys were returned from students in the sample of classes selected to generally represent career/transfer, day/evening, and freshman/sophomore classes at the college. Major findings include: (1) 83% rated JCCC as excellent or good; (2) the most frequently used student/auxiliary service was the library, used at least 3 times in the past year by about 60% of respondents; (3) 86% of respondents deemed the Children's Center unnecessary, while 10% of those who used the center said it was too crowded; (4) generally, the 13 services were rated favorably; (5) fewer than 10% of users of a service cited a major weakness for that service-exceptions included waiting in line at Admissions/Records, the bookstore, Counseling Services, the dining rooms, and Financial Aid; (6) 20% of bookstore users said it was too expensive; (7) registration via the Internet was the choice of approximately two-thirds of respondents; and (8) overall evaluations were similar for 2001 and 1998. The document includes a profile of respondents, details about the evaluation, and comparisons with 1998 results. Tabled survey results and the questionnaire are appended. (Contains 12 figures.) (EMH)

Descriptors: Ancillary School Services, Child Care, Community Colleges, Counseling Services, Library Services, Participant Satisfaction, Program Evaluation, Student Attitudes, Student Surveys, Two Year Colleges











Author: Weglarz, Shirley G.

Source: https://eric.ed.gov/?q=a&ft=on&ff1=dtySince_1992&pg=6796&id=ED466875







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