A Question of Quality: The Malcolm Baldrige Criteria as Applied to Education.Report as inadecuate

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This paper describes and evaluates the Malcolm Baldrige National Quality Award process as a model for educational improvement. The Baldrige model is evaluated using the views of M. Greene and E. Eisner and data collected from an elementary public school in which the model has been implemented for 5 years. The Baldrige National Quality Program and Award are managed by the National Institute of Standards and Technology, assisted by the American Society for Quality. Educational criteria have been established as a basis for determining awards to schools. These criteria rely on a seven-point framework similar to criteria established for evaluating businesses. Four of the core values of the Baldrige criteria are: (1) Learning Centered Education; (2) Continuous Improvement and Organizational Learning; (3) Design Quality and Prevention; and (4) Management by Fact. The Baldrige model claims to be nonprescriptive, but whether a school implementing the Baldrige plan can actually embrace an aesthetic vision as outlined by M. Green and E. Eisner was studied at a small inner-city elementary school. The rhetoric of the Baldrige plan did not play out during the supposed implementation of the plan over 5 years at this school. The findings suggest that quality in schools cannot be legislated through a corporate approach to success. (SLD)

Descriptors: Criteria, Educational Administration, Educational Improvement, Elementary Education, Evaluation Methods, Institutional Characteristics, School Effectiveness

Author: Banister, Savilla

Source: https://eric.ed.gov/?q=a&ft=on&ff1=dtySince_1992&pg=5963&id=ED452268

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