Client Perspectives of a States Education Service Cooperative: Evaluation Implications for Human Resource DevelopmentReport as inadecuate




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Online Submission, Paper presented at the Academy of Human Resource Development International Research Conference in the Americas (Panama City, FL, Feb 20-24, 2008)

This study was designed to determine the degree of use, level of client satisfaction of professional development and educational services, and to identify suggestions for improving services. Results from a mixed methodology approach indicated moderate to high levels of satisfaction in two program areas and moderate to high levels of dissatisfaction in a third program area. Responses to open ended questions revealed specific rationale concerning dissatisfaction in technology support and four professional development areas. (Contains 4 tables.)

Descriptors: Participant Satisfaction, Professional Development, Human Resources, Technical Support, Program Effectiveness, Program Evaluation, State Programs, Program Improvement, Surveys, School Personnel, Computer Assisted Testing, Educational Technology, Logical Thinking, Models, Education Service Centers, Evaluation Needs, Staff Development, Program Attitudes, Continuing Education, Adult Students





Author: Nafukho, Fredrick M.; Graham, Carroll M.; Brooks, Kit

Source: https://eric.ed.gov/?q=a&ft=on&ff1=dtySince_1992&pg=2633&id=ED501598







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