Quality Assessment of University Studies as a Service: Dimensions and CriteriaReport as inadecuate

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Quality of Higher Education, v7 p155-175 2010

This article reviews a possibility to assess university studies as a service. University studies have to be of high quality both in their content and in the administrative level. Therefore, quality of studies as a service is an important constituent part of study quality assurance. When assessing quality of university studies as a service, it is important to validate assessment dimensions and criteria. Seven dimensions (reliability, responsiveness, competence, communication, security, understanding the client, tangibility) of quality assessment of university studies as a service and criteria that describe these dimensions are distinguished in the article. (Contains 1 table, 2 figures and 2 footnotes.)

Descriptors: Quality Control, Educational Change, Evaluation Criteria, Definitions, Delivery Systems, College Programs, Item Analysis, Foreign Countries, Educational Quality, Educational Improvement, College Outcomes Assessment, Models

Vytautas Magnus University, Centre for Quality of Studies. South Daukanto g. 27-314, Kaunas, LT-44249, Lithuania. Tel: +370-37-327973; Fax: +370-37-327973; e-mail: zur+amk[at]skc.vdu.lt; Web site: http://www.vdu.lt/skc

Author: Pukelyte, Rasa

Source: https://eric.ed.gov/?q=a&ft=on&ff1=dtySince_1992&pg=593&id=EJ900263

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