A Socio-technical assessment of the success of picture archiving and communication systems: the radiology technologist’s perspectiveReport as inadecuate




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BMC Medical Informatics and Decision Making

, 13:109

First Online: 22 September 2013Received: 12 April 2013Accepted: 18 September 2013

Abstract

BackgroundWith the increasing prevalence of Picture Archiving and Communication Systems PACS in healthcare institutions, there is a growing need to measure their success. However, there is a lack of published literature emphasizing the technical and social factors underlying a successful PACS.

MethodsAn updated Information Systems Success Model was utilized by radiology technologists RTs to evaluate the success of PACS at a large medical center in Taiwan. A survey, consisting of 109 questionnaires, was analyzed by Structural Equation Modeling.

ResultsSocio-technical factors including system quality, information quality, service quality, perceived usefulness, user satisfaction, and PACS dependence were proven to be effective measures of PACS success. Although the relationship between service quality and perceived usefulness was not significant, other proposed relationships amongst the six measurement parameters of success were all confirmed.

ConclusionsManagers have an obligation to improve the attributes of PACS. At the onset of its deployment, RTs will have formed their own subjective opinions with regards to its quality system quality, information quality, and service quality. As these personal concepts are either refuted or reinforced based on personal experiences, RTs will become either satisfied or dissatisfied with PACS, based on their perception of its usefulness or lack of usefulness. A satisfied RT may play a pivotal role in the implementation of PACS in the future.

KeywordsSocio-technical evaluation Information systems success model Picture archiving and communication systems PACS Electronic supplementary materialThe online version of this article doi:10.1186-1472-6947-13-109 contains supplementary material, which is available to authorized users.

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Author: Wen-Sheng Tzeng - Kuang-Ming Kuo - Huang-Wei Lin - Tai-Yuan Chen

Source: https://link.springer.com/







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